Call for papers

The International Research Symposium provides a forum for those who have a special interest in services. The symposium brings together scholars, professionals, and practitioners from various disciplines and countries and provides a unique forum for sharing the latest theories and practices prevalent in dynamic service economies. The symposium illuminates the latest thinking in services, combined with aspects of technology, social science, and business. The theme of the symposium “Service Imperatives in the New Economy: Localization and Globalization” is the third symposium in the series. The symposium invites conceptual or empirical research presentations, and/or country context case studies, thus enabling both academics and practitioners to understand the socio-cultural, economic and technological influences on services. Delegates are invited to present completed research projects or work in progress. Symposium attendees will include both academicians and practitioners. Submissions and presentations must therefore address both the theoretical and practical implications of the findings.

 

The symposium organizing committee invites a one page abstract submission (maximum 500 words). All abstracts should be formatted to facilitate a double blind review process. Authors' names and details, including names of all coauthors plus affiliations and addresses for general correspondence (including email address) of each author, topic code, and a brief bio (maximum 100 words) of the presenter should appear on a separate cover page that will be removed prior to the double blind review process. Papers may focus on any sector, but should draw from the service management or service marketing literature. No author should have more than three submissions, as either a single or a co-author. Preference will be given to those submissions that show evidence of a clear contribution to the present body of theoretical knowledge in services. All abstracts should be submitted to the symposium office as a word.doc attachment to IRSSM3@163.com. Authors of accepted abstracts will have the option of publishing either an extended abstract (2500 words) or a complete paper (5000-6000 words).

 

Only full paper submissions will be considered for the best paper award, young service researcher awards, and for the Journal special issue. Full paper submissions should follow Journal of Service Management's (JOSM) format style. Please see the following link to JOSM website.

http://www.emeraldinsight.com/products/journals/author_guidelines.htm?id=josm&PHPSESSID=1blj7f02q3e3rggbhee2cqq2t3.

 

You are kindly requested to send your paper or abstract to irssm3@163.com (Submission Deadline: January 31, 2012). Topics of interest for the symposium include but are not limited to studies on:

1. Service management	2. Service innovation
3. Service localization and globalization	4. Service marketing and branding
5. Service design	6. Relationship marketing
7. Human resources in services	8. Accounting and financial services
9. Transport & retailing services	10. Tourism and hospitality services
11. Supply chain services	12. Communication services
13. Professional services	14. Sports and event services
15. Service operations and outsourcing	16. E-services and business
17. Health care services	18. Service dominant logic
19. Public sector services	20. "T" Shaped Thinking
21. Health and Wellness Services	22. Other topics in services

Important dates
. Abstract Submission Deadline: January 31, 2012
. Notification of Abstract Acceptance: February 15, 2012
. Submission of Extended Abstract or Full Paper: March 25, 2012
. Notification of Extended Abstract and Full Paper Acceptance: April 29, 2012
. Submission of Final Revised Paper: May 27, 2012
. Registration of Authors (Early Bird): April 29-May 27, 2012
. Registration of Authors (Regular): May 28-July 7, 2012
. Conference: July 3-7, 2012

SPECIAL SESSIONS
Participants interested in organizing a special session are invited to send their proposal to the symposium secretariat(irssm3@163.com) via email. Proposals should include: (a) a detailed description of the proposed session; (b) a list of the proposed speakers; (c) whether or not each speaker has agreed to serve if the proposal is accepted; and (d) names and addresses of the chairperson and discussants, if any.

PUBLICATION OPPORTUNITIES
All accepted full papers and extended abstracts will be published in the edited refereed conference proceedings, which will be distributed to all registered delegates at the time of registration. In addition, selected papers from the symposium will be considered for publication in a special issue of Journal of Service Management (SSCI) and Management Decision (SSCI) , International Journal of Asian Business and Information Management (IJABIM),  or Alliance Journal of Business Research (AJBR)respectively subject to the a double-blind review process, which is scheduled for possible publication at the beginning of 2013.

BEST PAPER AWARD
The symposium best paper and three highly commended paper awards will be presented by the Journal of Service Management (JOSM) and will be selected from full paper submissions only.

YOUNG SERVICE RESEARCHER AWARD
The symposium will also present awards for young service researchers selected by the committee. This is a prestigious research award to motivate and support emerging researchers. Please check the symposium website for further information.

SYMPOSIUM HOST INSTITUTION
University of International Business and Economics (UIBE) is a key university of national status under the Ministry of Education, China, and it is among the first group of the project “211” universities, a national government program supporting outstanding Chinese universities to pursue excellence in the 21st century.

 

As a pioneer to introduce America’s international management education system to China, Business School of UIBE was established in 1982. Now it includes six departments, i.e., Business administration, Marketing, Financial management, Accounting, Business Statistics, Human Resources Management. It offers various programs such as Doctor, Master, and Bachelor’s degrees. It has also established four professional postgraduate programs, i.e., Master of Business Administration (MBA, including international MBA), Executive Master of Business Administration (EMBA), Master of Professional Accounting (MPAcc), and Master of Valuation (MV) degrees. In recent years, the School’s EMBA, MBA and Sino-French MBA programs have always been found among the top in various authoritative rankings. And the School’s graduates are popular and competitive among government organizations and renowned enterprises.

SYMPOSIUM VENUE

The symposium will be held at University of International Business and Economics (UIBE), No. 10 Huixin Dongjie, Chaoyang District, Beijing, China

 

Contact Information
Professor Jay Kandampully, Symposium Chair, Editor Journal of Service Management, The Ohio State University, USA; Contact email: kandampully.1@osu.edu
Professor Yonggui Wang, Symposium Associate Chair, Professor & Director of IRCSMM, Associate Dean of Business School, UIBE, China; Contact email:  Ygwang@uibe.edu.cn